Fax Transportation

Shipping orders/BOL processing

The Challenge of Efficient Logistics

Thin margins in a highly competitive industry demands looking for new efficiencies in the business.  Freight orders is the cash flow of the business, by utilizing a technology platform approach to paper-based BOL processing will reduce the cost of manual processing, and create highly accurate orders in your freight system.

The Present Problem: After years of integrating EDI processes and networks in an attempt to automate the order receipt and entry process, you still receive hard copy orders via fax, email and/or mail. Whether these hard copy orders represent 10% or 90% of your overall order volume, processing them is time consuming, expensive, and prone to errors.

Our Solution: Improve your order accuracy, reduce your costs, eliminate peak processing challenges, and achieve real-time order entry.

Order issues

Supply Chain Document Processing: Perfect Order Processing

Unfortunately, for most companies, manual order processing means errors, delays, and rework. Whether it’s a sales freight order, or a AP Invoice, manual processing is an outdated way of conducting business :

  • Incoming Order Capture
    • Orders arrive in multiple formats – phone, fax, mail, email or EDI
    • Transmission delays and paper handling errors hold up data entry
    • Inventory control challenges tracking every order in hard-copy form
  • Order Processing
    • Manual data entry is slow and costly
    • Key entry errors cause problems and delay orders
    • Incorrect or incomplete order information prevents processing
  • Exception Handling
    • Information on orders does not match internal systems data (e.g. SKUs, Bill-to,Ship-to, Account information) Requested terms and conditions do not match permissions in your system Correction of flawed orders is time and labor intensive Processing delays can lead to changed, postponed, or canceled orders

The bottom line is that for most companies today, the process of receiving and entering an order into their order fulfillment systems, is a maze of manual steps with very little (if any) automation. This means their processes are slow, expensive and prone to error.

We Solve the Problem

Our Technologies provides advanced, highly automated, supply chain order capture and management services that can help speed order processing, increase accuracy, and reduce your cost.

The Order Management Process

Order processing services utilize advanced automation and free-form document/character recognition, combined with intelligent human intervention, to provide maximum efficiency for hard-copy order (fax, email, and mail) capture processing.

Our service includes:

  • Incoming Order Capture
    Fax and e-mail orders are captured directly by our system and routed through a series of automated processing steps. Our advanced inventory control capabilities track incoming orders to ensure no order is lost. We also offers mail room services, and can process hard copy orders quickly and efficiently.
  • Order Processing
    Utilizing advanced €free-form€ optical character recognition and document classification technologies, We are able to directly capture most order data automatically. Our double-pass review process using human verification, as well as relational data validation techniques ensures highly efficient and highly accurate order entry.
  • Exception Handling
    Those few orders that fail our customized validation edits are sent to work queues on our web-based exception server.
    There, customer service specialists from your organization can clear exceptions via a customized web interface.
    Incoming orders are rapidly and efficiently processed to create a complete data and image record. We can upload
    EDI files directly into your order fulfillment system, faster and more accurately than ever before. Additionally, image files of the actual order documents are created and are uploaded to image archive systems for records storage.
Why Companies use our Automated Order Entry Services,  6 Reasons
  • Administrative Cost Reductions  30% – 60% Hard Dollar Savings.
  • Real-Time Order Processing  The faster the order is input into your systems the faster the product is shipped. Our average turnaround is 30 minutes.
  • Management and Control of Peak Processing  Elimination of staffing and order accuracy challenges during peak order cycles.
  • Significant Reduction in Error Related Loses  Our 99.7% data accuracy rate should greatly reduce losses due to incorrect order information.
  • Improved Customer Service  In many organizations Customer Service staff spend 50% of their time entering orders. In these cases: customers suffer, up-selling and cross-selling suffers, job satisfaction suffers.
  • Market Positioning & Promotional Benefits  A partnership with us will position you as a technology and process leader.

You can use these facts to promote your company as one continually striving to provide the highest standards of Customer Service in your industry.

About Us

We are an outsourced solution provider that specializes in integrated messaging and document and information management solutions. We currently process millions of documents per month for clients in many industries. We have over 10 years’ experience providing advanced, mission-critical solutions. Our implementation cycle of a customized solution for you can be as short as 30 days, and is designed to minimize the impact on your IT and order management resources.

We enable clients to experience the benefits of cutting edge technologies without the capital expenditures and infrastructure traditionally required. Working with us lowers your risk and helps you improve your performance. The services we provide create significant hard dollar cost savings. Call us today for more information.