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Voice Broadcast

Features and Benefits

Following is a summary of the most commonly used features of the voice broadcast platform. For a detailed description of all voice broadcast features, refer to the voice broadcast Feature Description document.

Feature Description Activation
Hot Key Transfer Message recipients can be connected directly to your  call center while your message is being played, by pressing a single key During Customer Profile set up (by Customer Service
Data Collection Capture recipient responses for multiple choice or yes/no questions in your message  or ask for numeric recipient details such as age, zip code, etc.  Customer Service or Website
Text to Speech Customize messages to each recipient, with recipients' names, company names, account numbers, balance totals, or any other information you choose. Customer Service or Website
Whisper Adds value to the Hot Key Transfer feature by providing information about the person being transferred to the call center operator. Customer Service or Website
Compliance Officer voice broadcast  can send your audio file to your dedicated Compliance Officer where he or she can review, approve, or reject your message - prior to message delivery. Customer Service
Dual Documents Record two different messages to be used according to how the call is answered: one for a live answer, another for voicemail or an answering machine. Website or IVR
Schedule Delivery voice broadcast allows you to schedule the delivery time of your message, or to request instant delivery.  You can schedule a job up to 14 days in advance. Website or IVR
Message Replay Recipients simply press a single button on their phones to hear your message again. During Customer Profile set up (by Customer Service)
Call Control Message recipient can control the message that is played to them, including: fast forward, rewind, pause, replay, volume, opt-out, and hot key transfer (key designation) Website
Alternate Address If the initial number dialed fails after several attempts, the system will attempt to deliver your message to your alternate number of your choice. During list creation
Blackout Period Voice Broadcast will not make calls to recipients between the hours of 9 PM and 8 AM, recipients' local time. During Customer Profile set up (by Customer Service)
Privacy Compliance - Do Not Call list All projects are matched against local Direct Marketing Association's Do Not Call list Customer Service
Reporting Voice Broadcast offers reporting on the delivery status of each recipient on your list. Customer Service or Website