Voice Broadcast
Features and Benefits
Following is a summary of the most commonly used features of the voice broadcast platform. For a detailed description of all voice broadcast features, refer to the voice broadcast Feature Description document.
| Feature | Description | Activation |
| Hot Key Transfer | Message recipients can be connected directly to your call center while your message is being played, by pressing a single key | During Customer Profile set up (by Customer Service |
| Data Collection | Capture recipient responses for multiple choice or yes/no questions in your message or ask for numeric recipient details such as age, zip code, etc. | Customer Service or Website |
| Text to Speech | Customize messages to each recipient, with recipients' names, company names, account numbers, balance totals, or any other information you choose. | Customer Service or Website |
| Whisper | Adds value to the Hot Key Transfer feature by providing information about the person being transferred to the call center operator. | Customer Service or Website |
| Compliance Officer | voice broadcast can send your audio file to your dedicated Compliance Officer where he or she can review, approve, or reject your message - prior to message delivery. | Customer Service |
| Dual Documents | Record two different messages to be used according to how the call is answered: one for a live answer, another for voicemail or an answering machine. | Website or IVR |
| Schedule Delivery | voice broadcast allows you to schedule the delivery time of your message, or to request instant delivery. You can schedule a job up to 14 days in advance. | Website or IVR |
| Message Replay | Recipients simply press a single button on their phones to hear your message again. | During Customer Profile set up (by Customer Service) |
| Call Control | Message recipient can control the message that is played to them, including: fast forward, rewind, pause, replay, volume, opt-out, and hot key transfer (key designation) | Website |
| Alternate Address | If the initial number dialed fails after several attempts, the system will attempt to deliver your message to your alternate number of your choice. | During list creation |
| Blackout Period | Voice Broadcast will not make calls to recipients between the hours of 9 PM and 8 AM, recipients' local time. | During Customer Profile set up (by Customer Service) |
| Privacy Compliance - Do Not Call list | All projects are matched against local Direct Marketing Association's Do Not Call list | Customer Service |
| Reporting | Voice Broadcast offers reporting on the delivery status of each recipient on your list. | Customer Service or Website |